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Graduate Finance Case Handler – Evening Shift

Posted by Candidate_source-cv_library on 09/11/2018
Postcode
Company name Candidate Source
Category Accounting
Contract Contract/Freelance
Full/Part time Full time
Salary £ 22000/annum
Description
One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services industry for a multi-national client on the Chester Business Park. This role is working on a major project for a large UK bank and offers excellent opportunities to progress within a growing project.

Candidates must be able to work an evening shift from 3pm-10.45pm Monday to Friday.

As a Graduate Finance Case Handler, you will:

- Respond to routine and complex customer complaints via the phone and in writing.
- Balance and manage the expectations of the customer with the needs of the business during complaint resolution.

- Check and complete complaint cases using available evidence and date.
- Update and capture relevant data to the CRM system.
- Provide accurate advice and support to customers in a timely and professional manner.
- Follow company processes and procedures relating to Data Protection.
- Adhere to Financial Conduct Authority guidelines at all times.
- Excellent opportunities to progress your career within Financial Services


To be a successful Graduate Finance Case Handler you will have the following skills and experience:

- Must be able to travel to Chester for this role and be able to work 3pm-10.45pm Monday to Friday.
- Excellent communication skills, to include fluent English both written and verbal.
- Numerate, analytical with excellent IT systems orientation.
- Strong ability with Word and Excel.
- Extremely professional, well-presented and motivated with a strong work ethic.
- Flexible and dedicated with the desire to succeed at all costs.
- This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some administration experience but is looking for a new career.
- Required to complete a Criminal Records Bureau check for this project.
- Required to undertake a full credit check report.


In return, Graduate Fi

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