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Service Advisor (AUTOMOTIVE)

Posted by Auto_skills_uk-cv_library on 10/10/2018
Postcode
Company name Auto Skills UK
Category Engineering
Contract Permanent
Full/Part time Full time
Salary £ 22000/annum £22k per year
Description
SERVICE ADVISOR (Automotive)
SALARY PACKAGE / BONUS PACKAGE IS UP TO £22,000pa
LOCATION: HARTLEPOOL
BENEFITS: Pension & Excellent Discounts!

“IF YOU ARE LOOKING TO JOIN A FRIENDLY, BUSY AND LOVE DEALING WITH CUSTOMERS, THEN PLEASE GET IN TOUCH!”

Our busy friendly client is expanding and seeking an Automotive Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy!

We pride ourselves on Customer Service and have excellent reviews, your role will include liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. We want someone who is committed to offering consistent excellent customer service.

The key responsibilities in this role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work

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