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Trainee Claims Handler

Posted by Keeper_recruitment-cv_library on 20/09/2018
Postcode
Company name Keeper Recruitment
Category Accounting
Contract Permanent
Full/Part time Full time
Salary £ 16000 - £17000/annum
Description
Are you looking to develop a career within the Insurance Industry?

Due to our clients continued growth they are looking to recruit a Trainee Claims Handler to join their team and progress within an established and highly regarded Company, who offer a range of claims handling solutions. The successful candidate will be have a proactive approach to claims with outstanding customer service.

Claims Handler Duties

- Answering the telephone and signing off calls in accordance with agreed

procedures

- Recording all telephone calls

- Handling calls received at source wherever possible

- Corresponding with all parties concerned by use of the telephone, letter

and any other means appropriate

- Ensure correct prioritisation of workload and time management schedules

are adhered to

- Ensuring all call backs promised are made within agreed timescales

- Maintaining post and diary on your Client portfolio within agreed Key

Performance Indicators (KPIs) Making all liability enquiries necessary to

allow you to negotiate settlement of Customer claims on the best possible

terms

- Identification and resolution of potential fraud, repudiation and voidance

- Complaint handling within agreed company procedures

Knowledge and Experience

- Knowledge of vehicle areas of damage

- Detailed knowledge of the Financial Services Authority (FSA), Data

Protection (DPA), Financial Ombudsman Service (FOS) and Motor Insurers

Bureau (MIB)

- Experience of operating in an Insurance / Claims operation

As an employee you will receive excellent benefits which include

- A progressive salary architecture whereby your salary increases in line

with completion of training modules and processes

- Opportunities for personal development and training

- Pension via auto enrolment

- Subsidised gym membership

- A generous staff social fund for use on social events and outings, both

in and out of the office

- Amazon voucher every year on your birthday

- Free fruit availab

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