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Case Handler Senior Customer Service

Posted by Capita-cv_library on 12/09/2018
Postcode
Company name Capita
Category Accounting
Contract Permanent
Full/Part time Full time
Salary £ 18000 - £21500/annum 15% shift a
Description
Case Handler / Senior Customer ServiceLocation: Leeds City Centre Hours: 3pm - 11pm Monday to Friday (No weekends!) Starting Salary: £18,000 - £21,500 DOE + 15% shift allowanceBecoming a Case Handler with Capita Remediation Services:Join one of the UK’s leading customer remediation businesses with a reputation for outstanding service delivery to its clients.Do you have: * Great attention to detail & forensic investigatory skills * Passion about getting the right outcome with high quality & accuracy standards * Resilience, adaptability and can thrive under pressure in a target driven environment * Enjoy being recognised for the great work you’re delivering * Great general IT skills and ability to navigate around several packages and to learn new systems * Experience of handling complex complaints…… if the answer is yes, then keep reading.What you will do:As a case handler, you will manage your own complaint case load, ensuring a thorough investigation into every case to help you achieve fair outcomes for customers. We'll be there to train and motivate you to keep developing, and you can be sure your achievements will be recognised and rewarded.If you are successful you will join one of the UK’s largest Customer Management organisations. Capita has a firm strategy for growth, and with growth comes opportunity. We are passionate about harnessing talent and investing in our people. Whether you want to kick start or restart your career, Capita is the right place to do just that. About Capita Remediation ServicesWe are Capita Remediation Services, a leading partner in the UK remediation market drawing on 20 years of experience in the regulatory review space. We've worked with multiple clients in the financial services sector, supporting on every major regulatory review since 1998 to help them address essential remediation activities. Remediation Services are part of Capita Plc, the UK’s leading provider of business process management and integrated profes

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