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Complaints Officer

Posted by Lucy_walker_recruitment-cv_library on 06/12/2018
Company name Lucy Walker Recruitment
Category Accounting
Contract Contract/Freelance
Full/Part time Full time
Salary £ 18000 - £20000/annum superb bene
Complaints Officer (1 x 6 month FTC, 1 x 12 month FTC)

£18,000 - £20,00 + Fantastic benefits package including bonus scheme + 25 days holiday + bank holidays

Monday to Thursday 8:45 – 5:1pm Friday 8:45 – 4:45pm (No shifts!)

Leeds City Centre | 919368

My client, an award winning and market leading financial services company with offices in Leeds City Centre are recruiting for a Complaints Officer to join their growing Complaints team. You will be joining a dynamic team who were finalists in the UK Complaint Handling awards and will be responsible for end to end complaint investigation and resolution, dealing with a variety of customer complaints.

This is an exciting opportunity for candidates with senior customer service experience and knowledge of FCA regulations to join a company that truly value staff development and progression. You will have first class customer service skills as you won’t be working from a script and be excited by the opportunity to work for a highly reputable company that offer a fantastic working environment!

Your duties will include:

* Taking ownership of complaints from end to end
* Resolving a variety of complaints from website issues and errors to complaints regarding the application process
* Building relationships with customers over the phone
* Writing bespoke resolution letters, not using templates
* Liaising with customers, external regulatory bodies, suppliers of service and introducers.

The successful candidate will have experience dealing with complaints in a financial services environment. A passion for customer service is key and you will also possess the following skills and experience:

* Complaints or senior customer service experience
* Understanding of FCA regulations
* Ability to thrive within a fast paced environment
* Forward thinking and innovative
* Ability to work under pressure
* Excellent verbal and written communication skills
* Ability to work under pressure

Due to the amount of respon

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