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German Customer Service Executive

Posted by Broadbean_UK_Organic on 10/09/2018
Company name Broadbean_UK_Organic
Category Other
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Our client is a fast growing eCommerce business operating on a global level with Germany being a core market for the business. They currently have a requirement for a bilingual German / English speaker for their customer service team.

This person would need to offer customers a seamless booking experience through telephony and email service. A subject matter expert who is prepared to go the extra mile when it comes offering a great customer service.

Candidates should be outgoing, personable, and a good conversationalist. The ideal candidate must have attention to detail, be able to problem solve and be confident multi-tasking. They will also need to be comfortable using excel/word, social media skills would be a bonus and a second language (ideally Dutch) would stand you out from the crowd.

The service channels covered are:

•Inbound telephony
•Live chat

If you have the below you could be ideal for this role

•Fluent German both written and spoken to native level
•Have previous experience in a customer service environment
•Incoming call handling experience
•Good administration & PC skills - word and excel
•Fantastic communication skills both written and verbal
•Experience of sales
•Ability to work with limited supervision
•Excellent attention to detail
•Problem solving - resolving complaints
•Experience of the travel industry - desirable
This German speaking Customer Service job is commutable from Leeds, Huddersfield, Wakefield and Bradford locations

MET Marketing is acting as an employment agency in relation to this German language job.

Your application and interest in this vacancy will be treated with the strictest confidence at all times. On receipt of your application you will receive an email which links to our privacy policy. Your details may be kept on record so we can contact you about this or other relevant opportunities in future. Your details will not be passed to third parties without your consent. You can request for them to be removed from our database at any point.

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