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Pensions Administrator (6 month fixed term contract)

Posted by Willis_towers_watson-cv_library on 06/11/2018
Postcode
Company name Willis Towers Watson
Category Accounting
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Description
A superb opportunity for a candidate at any level of their career to join Willis Towers Watson, one of the leading Third Party Administrators, as Pension Administrator in a challenging and rewarding role drawing on and further developing team working, mathematical and customer service skills. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions. Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer a competitive salary and excellent benefit package with opportunity for progression in terms of both personal and career growth and strive for excellence in all aspects of our service provision.

The Role

The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.

Willis Towers Watson’s Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Excellence
* Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
* Consistently provide a quality customer experience to clients/members.
* Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.
* Deal with simple queries and requests by the use of standard letters and reference to procedures.
* Recognise and escalate potential problem and potenti

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