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Resource Planning & MI Manager

Posted by Capita-cv_library on 08/11/2018
Company name Capita
Category Accounting
Contract Permanent
Full/Part time Full time
Salary £ 40000 - £45000/annum
Becoming a Resource Planning & MI Manager with Capita Remediation Services:

Location Leeds Westbank, Water Lane, Leeds, LS98 3HX

Salary 40-45k depending on experience

Your role:

To lead Resource Planning & Management Information activity for a specific work stream to deliver robust, forecasts and schedules; effective resource management and accurate operational, business and client MI reporting on a periodic and ad-hoc basis.

To design, develop and maintain forecasting and capacity planning models and all associated processes which meet client targets, whilst maximising resource utilisation at minimum cost to service.

To develop and deliver effective MI enabling the business to drive operational performance

To assist with financial reporting through the accurate provision of staff member billable time data and attrition and recruitment profiles in the near and medium term.

To manage key client and internal stakeholders instilling confidence the RP&MI function is effective, controlled and adds value to the client

What you will do:

* Support the administration and development of a MI reporting suite to aid operational management in the optimisation of service delivery, to include performance reporting, resource allocation, attrition management and analysis of trends
* Manage the process of forecasting monthly, weekly, daily and intra-day performance and productivity volumes, based on historical information and known future changes
* Provide capacity planning forecasts, having due regard to available workstations
* Supply attrition reporting and the provision of recruitment needs information
* Communicate and agree forecasting and headcount planning outputs with the service delivery teams
* Contribute to the achievement of KPIs, SLAs and other agreed targets, with particular focus on the provision of client reporting
* Be an integral and effective part of the wider RP & MI team showing flexibility to support team activities and colleagues and co

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