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Type of ad Professional Offer
Type Other activities
Description

Customer Service and Experience Summit Europe

16-17 September 2019, London

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.

Topics include:

Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations

Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging

Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer

Price:

Early Bird Economy Pass : GBP 1095.0

Speakers: Monika Schulze, Global Head Customer and Digital Experience, Zurich, Klaas Nicolai, Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour, Will Green, Propositions and Inovation Director, Barclays

Date and Time: On Monday September 16, 2019 at 8:00 am (ends Tuesday September 17, 2019 at 4:00 pm)

Category: Conferences | Business and Economics | Management | Call Centre and Customer Management

Venue Details: Leonardo Royal Hotel London Tower Bridge, 45 Prescot Street, London, E1 8GP, United Kingdom

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Contact the advertiser

Don't forget to mention Vivastreet when you get in touch!

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