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Attend the Exchange and Find out how to:

Navigate the trends shaping the future of the Contact Centre | Turn organisations into profitable and high-performing businesses with employees at the forefront | Nurture motivated, engaged teams to drive unmatchable customer experiences | Design, deliver and govern customer journeys | Explore the different channels available to businesses today for delivering impeccable customer service.

Price:

Request an Invite: GBP 10.0

Speakers: Bruce Swan ; European Customer Care General Manager ; Panasonic, Jane Bates ; Business Services Director ; Co-op, Emma Botfield ; Director of Customer and Sales Operation ; RS Components, Karine Cardona-Smits ; Senior Analyst Customer Experience ; Forrester, Andrew Clayton ; Global Head of Customer Experience ; E.ON, Tracy Kennedy ; Director of Customer Service ; Ryanair, Nicola Millard ; Head of Customer Insight and Innovation ; BT, Natalia Monvoisin ; Head of Customer Contact ; London Borough of Barking and Dagenham, James Revell ; General Manager European Sales and Service Centre ; KLM Air France, Chris Thewlis ; Chief Operating Officer ; nPower, Harriett Treadwell ; Head of Customer Love ; Butternut Box, Tobias Vögtlin ; Head of Passenger Servicing Operations Hub Airlines and Chief Executive Officer ; Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)

Category: Conferences | Business ; Economics ; Management ; Call Centre ; Customer Management

Venue details: Online Event, London, England, United Kingdom

on Wednesday June 10, 2020 at 8:00 am (ends Thursday June 11, 2020 at 5:00 pm)

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Address: London, UK WC2N 5DU

Strand - WC2

Spitalfields - E1

Strand - WC2

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Woodstock - OX20

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Don't forget to mention Vivastreet when you get in touch!

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