{"id":2747,"date":"2021-08-18T11:20:13","date_gmt":"2021-08-18T10:20:13","guid":{"rendered":"https:\/\/www.vivastreet.co.uk\/blog\/?p=2747"},"modified":"2024-03-18T12:17:07","modified_gmt":"2024-03-18T12:17:07","slug":"customer-service-support","status":"publish","type":"post","link":"https:\/\/www.vivastreet.co.uk\/blog\/customer-service-support\/","title":{"rendered":"4 ways the Vivastreet Customer Service team can support you"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Vivastreet<\/span><\/a><span style=\"font-weight: 400;\">, supporting our customers is of vital importance for our service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are dedicated to meeting your needs and expectations, as we believe <\/span><b>the better our service, the happier our customers will be.<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#whatcanvivastreethelpwith?\"><span style=\"font-weight: 400;\">What can Vivastreet help with?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#visitourhelpcentre\"><span style=\"font-weight: 400;\">Visit our Help Centre<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#messageusonourlivechat\"><span style=\"font-weight: 400;\">Message us on our Live Chat<\/span><\/a><\/li>\n<li><a href=\"#sendusanemail\"><span style=\"font-weight: 400;\">Send us an email<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#giveusacall\"><span style=\"font-weight: 400;\">Give us a call<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#getsupporttoday\"><span style=\"font-weight: 400;\">Get support today<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Whatever your enquiry, our friendly <\/span><a href=\"https:\/\/help.vivastreet.co.uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Customer Service<\/span><\/a><span style=\"font-weight: 400;\"> team is always on hand to help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Read on to find out how we can support you.<\/span><\/p>\n<h2 id=\"whatcanvivastreethelpwith?\"><b>What can Vivastreet help with?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/escort\/gb\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">looking for an escort<\/span><\/a><span style=\"font-weight: 400;\"> or you\u2019re a sex worker who is currently or is looking to <\/span><a href=\"https:\/\/post.vivastreet.co.uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">advertise with us<\/span><\/a><span style=\"font-weight: 400;\">, you may have some questions for our Customer Service team.<\/span><\/p>\n<p><b>We\u2019re here to provide support regarding:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The use of our website<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The management of your account, <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/post-an-ad-on-vivastreet-easy-steps\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ads<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/vivastreet-payment-options-for-sex-workers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">payments<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our services and available <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/vivastreet-upgrade-plans-for-escort-ads\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">options<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online security<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/vivastreet-tips-to-avoid-scams\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Suspicious ads<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A technical problem\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feedback on improving our website<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please note that <\/span><b>we are NOT responsible for how many people contact you. <\/b><span style=\"font-weight: 400;\">However, we do provide lots of information on how to <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/how-to-successfully-build-your-escort-brand\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">grow your brand<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\/how-to-attract-new-clients-to-your-escort-ad\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">attract more clients<\/span><\/a><span style=\"font-weight: 400;\"> via our <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">blog.<\/span><\/a><\/p>\n<p><b>We also<\/b> <b>do NOT give out contact details for escorts to potential clients. <\/b><span style=\"font-weight: 400;\">Similarly, <strong>we can NOT choose an escort for you<\/strong>.<\/span> <span style=\"font-weight: 400;\">If you want to get in touch with escorts, you can visit our <\/span><a href=\"https:\/\/www.vivastreet.co.uk\/escort\/gb\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Escorts &amp; Massages<\/span><\/a><span style=\"font-weight: 400;\"> page and find their contact details in their ads.<\/span><\/p>\n<p><b>Need help? Here\u2019s how you can get support or get in touch with us below.<\/b><\/p>\n<h2 id=\"visitourhelpcentre\"><b>1. Visit our Help Centre<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At Vivastreet, our <\/span><a href=\"https:\/\/help.vivastreet.co.uk\/en\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Help Centre<\/span><\/a><span style=\"font-weight: 400;\"> features lots of useful information, including articles on FAQs, safety, and getting started as a Vivastreet customer.<\/span><\/p>\n<p><b>Before getting in contact with us directly, we recommend visiting our Help Centre first<\/b><span style=\"font-weight: 400;\">, as a lot of your questions can be answered there instantly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also there 24\/7, so whenever you need help, you can access the required information whenever you want, potentially saving you time from waiting for the lines to open.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-2751 aligncenter\" src=\"https:\/\/vivastreetuk.wpengine.com\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support.png\" alt=\"Woman on laptop for customer support information online\" width=\"1080\" height=\"608\" srcset=\"https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support.png 1080w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support-300x169.png 300w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support-1024x576.png 1024w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support-768x432.png 768w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/vivastreet-help-centre-customer-service-support-600x338.png 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<h2 id=\"messageusonourlivechat\"><b>2. Message us on our Live Chat<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve launched our new Live Chat feature to improve our customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Live Chat is an instant messaging tool that allows you to speak to an advisor and have your questions answered in real time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike an automated service, our highly-trained advisors provide quality customer service to ensure your requests are dealt with for optimal satisfaction.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Why Live Chat?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re aware that communication by email or phone is not always practical, especially if you need help right away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Live Chat, advisers are there to support you throughout your process and ensure that your expectations are met as best as possible.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Benefits of Live Chat<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Instant and real-time communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced waiting time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalised solution<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-2749 aligncenter\" src=\"https:\/\/vivastreetuk.wpengine.com\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support.png\" alt=\"Hand holding phone messaging on Live Chat for customer service support\" width=\"1080\" height=\"608\" srcset=\"https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support.png 1080w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support-300x169.png 300w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support-1024x576.png 1024w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support-768x432.png 768w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/live-chat-customer-service-support-600x338.png 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">How to start Live Chat<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To get started on Live Chat, you will need to:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allow the pop-ups for the chat to work (if your browser does not automatically open when you start it)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill out the form requesting the subject of your request, your name and email address, followed by a message describing the reason for your contact<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on &#8220;Start discussion&#8221;<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">If this message appears on your screen: &#8220;The chat will launch in a new window. Please make sure your browser allows pop-ups for this site,\u201d see step-by-step instructions <\/span><a href=\"https:\/\/support.thebigword.com\/hc\/en-gb\/articles\/115007453467-How-to-Enable-Pop-Up-Windows-in-Web-Browsers-\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<section id=\"custom_html-7\" class=\"widget_text widget widget_custom_html amr_widget\"><div class=\"textwidget custom-html-widget\"><div class=\"internal_widget_between_content\">\r\n\t<div class=\"widget_header\">\r\n\t\t<h3>Are you a sex worker looking to generate more business?<\/h3>\r\n\t<\/div>\r\n\t<div class=\"widget_body\">\r\n\t\t<div class=\"widget_left_container\">\r\n\t\t\t<div class=\"widget_image b2b\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"widget_right_container\">\r\n\t\t\t<h3>Advertise on Vivastreet or upgrade your ad, and take your escort business to the next level. <\/h3>\r\n\t\t\t<p>Guarantee business is only a few clicks away. Don't miss out.<\/p>\r\n\t\t\t<a class=\"widget_btn_orange\" href=\"https:\/\/post.vivastreet.co.uk\/?cat=adult_services&utm_source=blog&utm_medium=widget&utm_campaign=blog_widget_b2b\">Make money today<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n<\/div><\/div><\/section>\n<h3><span style=\"font-weight: 400;\">When is Live Chat available?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our Live Chat is available <\/span><span style=\"font-weight: 400;\">7 days a week. The option for a live chat is visible as soon as an adviser is available to speak, helping you avoid long waiting times.<\/span><\/p>\n<h2 id=\"sendusanemail\"><b>3. Send us an email<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If your queries are not urgent or can not be answered in our Help Centre, then email us via our <\/span><a href=\"https:\/\/help.vivastreet.co.uk\/kb\/en\/contact\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">online form<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All you need to do is provide us with your full name, email address, the subject of your query, and details regarding how we can help you in the required fields.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also attach relevant documents, images or files to provide extra detail and get better support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can email us at any time, however, our team will only be able to get back to you during working hours. We reply to emails within 12 hours, 7 days a week, between 8am and 10pm Monday to Friday, and 10am to 7pm on the weekend.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-2750 aligncenter\" src=\"https:\/\/vivastreetuk.wpengine.com\/wp-content\/uploads\/2021\/08\/email-customer-service-support.png\" alt=\"Woman typing on laptop with email icons to signify customer service support via email\" width=\"1080\" height=\"608\" srcset=\"https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/email-customer-service-support.png 1080w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/email-customer-service-support-300x169.png 300w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/email-customer-service-support-1024x576.png 1024w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/email-customer-service-support-768x432.png 768w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/email-customer-service-support-600x338.png 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<h2 id=\"giveusacall\"><b>4. Give us a call\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Do you prefer to have a verbal conversation with an advisor? Feel free to give us a call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We understand that some queries or issues are too complex to resolve over Live Chat or email instead of the phone, and human interaction can sometimes make things a little bit simpler.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our opening hours for our phone lines are available from Monday to Friday between 8am-7pm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can find our customer service telephone number on our <a href=\"https:\/\/help.vivastreet.co.uk\/kb\/en\" target=\"_blank\" rel=\"noopener\">Help Centre<\/a>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2752 aligncenter\" src=\"https:\/\/vivastreetuk.wpengine.com\/wp-content\/uploads\/2021\/08\/phone-customer-service-support.png\" alt=\"Customer Service team with headsets working in office\" width=\"1080\" height=\"608\" srcset=\"https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/phone-customer-service-support.png 1080w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/phone-customer-service-support-300x169.png 300w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/phone-customer-service-support-1024x576.png 1024w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/phone-customer-service-support-768x432.png 768w, https:\/\/www.vivastreet.co.uk\/blog\/wp-content\/uploads\/2021\/08\/phone-customer-service-support-600x338.png 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<h2 id=\"getsupporttoday\"><b>Get support today<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As a Vivastreet customer, our experienced Customer Service team are always happy to help you.<\/span><\/p>\n<p><b>So what are you waiting for? We are ready to listen. <\/b><a href=\"https:\/\/help.vivastreet.co.uk\/kb\/en\" target=\"_blank\" rel=\"noopener\"><b>Contact us now<\/b><\/a><b>.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Vivastreet, supporting our customers is of vital importance for our service. We are dedicated to meeting your needs and expectations, as we believe the better our service, the happier our customers will be. What can Vivastreet help with? Visit our Help Centre Message us on our Live Chat Send us an email Give us [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2753,"comment_status":"open","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"CBBTypography":[],"footnotes":""},"categories":[209,102],"tags":[208],"yst_prominent_words":[],"class_list":["post-2747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-safety-hub","category-updates-and-news","tag-safety"],"_links":{"self":[{"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/posts\/2747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=2747"}],"version-history":[{"count":0,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/posts\/2747\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/media\/2753"}],"wp:attachment":[{"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=2747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=2747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=2747"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.vivastreet.co.uk\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=2747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}