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Date from 30/11/2020
Date to 30/11/2020
Description

Conflict Management Course

Learn how to manage conflict and achieve win-win resolutions

On this conflict management course, we use a mixture of theory and practical exercises designed to help you create more effective outcomes in conflict situations.

By changing what you do, what you say and how you say it, you will create change in the other person.

Even if you don't always get what you want, will be driving what happens not them.

Course Objectives:

Working with Difficult People

Using Honesty and Agreement

Turning Arguments into Discussions

Defusing Blame

Dealing with Strong Feelings

Delivering Bad News

Feeding the Solution Not the Problem

Choosing Appropriate Conflict

Creating Win-Win

Achieving Resolution

What Our Delegates Say:

" I thoroughly enjoyed the course and have most definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come again!"

Lucy McCrindle - Conference Organiser - National Housing Federation

"The training course exceeded my expectations - small group size meant that we all had a chance to work through individual issues and concerns, and the trainers were excellent!"

Sophie Goddard BSc (Hons), MSc, DGSA - Senior Consultant - OHES Environmental

"I would like to say thank you for a wonderful course with excellent tutors and also a fab group. I generally liked the course and you really did make a difference."

Adrian Williams - Senior Cost and Planning Analyst - Transport for London

On Monday November 30, 2020 at 9:30 am (ends Monday November 30, 2020 at 5:00 pm)

Venue details:

Impact Factory | Professional Development | Training and Courses, 52 Upper Street, London, N1 0QH, United Kingdom

Category: Classes / Courses | Professional Training | Classes, Courses & Workshops

Price:

One Day Course: GBP 495.0

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Don't forget to mention Vivastreet when you get in touch!

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