Customer Service Advisor - Work From Home

Full-Time - Permanent role, 37.5 Hours per Week Location - MUST be local to Belfast City Centre or be able to reliably commute to site. Initially training will be facilitated on our Belfast City Centre Site, working at home opportunity after 12-week training and settling in period (providing key performance metrics have been met). Salary: £10.66 per hour, £20,787 per year. Opening hours: 8.00am until 8:00pm Monday to Sunday. Please ensure you are fully flexible between these times. We need to be there when our customers need us, and so full flexibility is essential within these hours. Benefits: Health Shield Medical Cash Plan, Local Gym Discounts, Fortnightly Pay, Employee Discounts with well-known retailers, City Centre Location. No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you'll hit the ground running Once out of training we have a helpful and supportive leadership team that is always happy to help and support. At the heart of the business right at the forefront in helping people with their banking queries so we're looking for someone with a strong service ethic and a passion for helping people. A can do attitude is essential and a desire to learn and grow. People development is important at First Source and starts as soon as you join us. Who Are We Looking For? Having a positive attitude and an ability to relate to people from all walks of life is essential in insuring that customers, receive great communication (both written and verbal). The ability to quickly establish rapport with customers, to listen and resolve underlying issues with drive and enthusiasm to see things through to completion insuring that customer's issues are resolved in an accurate and timely manner. A good level of computer literacy, combined with the ability to write clear and accurate notes keeping customer records up to date and specific. Must be quick learner who is adaptable to changes processes and procedures. W