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Company name HancoxRead Recruitment Ltd
Category Other
Contract Temporary
Full/Part time Full time
Salary £ 9.30 - £12.50/annum
Description

Job Title: Housing Needs Officer (3 Month Contract - at least) Salary: £9.30 - £12.50 p/h Location: Various (See Below) Working Week: 7 Day Rota, Shifts Between 8am - 9:30pm To provide a comprehensive Homeless & Pre-Tenancy service within any area of the city. Undertaking a full range of duties which will resolve a customer’s housing needs within a multi-disciplinary problem solving Homeless & Pre-Tenancy Team. Duties & Responsibilities * To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable. * Ensure that all procedures and policies are adhered to and working instructions for the Homeless & Pre-Tenancy Service, comply with BCC policies and procedures. * To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers. * To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised. * Ensure that accurate reliable, quality data/management information is maintained and verified. Skills & Abilities * Experience of compiling and typing letters and reports, actioning telephone calls, etc. * Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. * Knowledge of relevant legislation and their implications for the Service. * An ability to support meetings (e.g. minute-taking, note-taking, action points, etc) in a sensitive and complex manner * Ability to communicate effectively at all levels within an organisation, both orally and in writing, where maintaining confidentiality is paramount. Locations * New Aston House - Alma Street, Birmingham, West Midlands, B19 2RL * Magnolia House - 73 Conybere Street, Birmingham, West Midlands, B12 0YL

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