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Customer Services - Leading Coffee Provider - Work from Home

Posted by Ocean Communications on 15/03/2019
Postcode
Company name Ocean Communications
Category Other
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Description
Summary

Leading Coffee Supplier -Customer Service Calls (Inbound Calls working from home)

Training for this position starts on the 2nd April for 15 days -10am to 2pm.

The role will involve:

-Assisting customers with enquiries relating to: New member calls, Information calls & Order calls along with Troubleshooting issues with Members machines.

-Use effective service and sales skills to offer the members various products (Capsules; Accessories and Machines) on every appropriate call. Be prepared to work to sales targets!

-Demonstrate active listening and communication skills to solve customer concerns for Customer Satisfaction, ultimately avoiding escalation.

-Making informed decisions to resolve customer issues and set follow up calls as required.

-Be genuinely interested in providing the customer with an exceptional customer service experience.

You will need to work a minimum of 15 hours per week for this role (2 hours of which must be on a Weekend)

-Hours available for this role once training has been completed will be between 9am to 9pm Monday to Sunday.

This is suitable if you are only looking for 15 -40 hours a week. You will be able to earn up to ÂŁ9 per hour depending on your performance.

For this role, you will need:

Laptop or PC (Not an all-in-one desktop) with at least 4GB of Ram, Windows 7, Windows 8 / 8.1 or Windows 10 and a Screen at least 15" (or if using a laptop with a screen smaller than this, a second monitor at least 15" connected to your laptop.)

-A Mac can also be used - please contact for specs. **Please note that custom-built PCs will not work** Macbook Pro will not work!!

-Wired connection to broadband (Wireless is not permitted and will not work)

-Land line with headset (We can point you to websites where you can get one of these)

-VOiP Headset for your PC or Laptop (Again, we can point you in the right direction)

-8GB blank USB stick

Please note: This role is on a self-employed basis therefore you would need to arrange

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