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Customer Account Administrator

Posted by New_resource_group-cv_library on 13/05/2019
Postcode
Company name New Resource Group
Category Customer Service
Contract Permanent
Full/Part time Full time
Salary £ 18000 - £20000/annum
Description

We are delighted to be working with one of the region’s largest and most successful customer contact and administration centres. Our client has an enviable reputation and offers the very best in training and development programmes to its dedicated and customer centric employees. Due to sustained and planned growth, the company is now recruiting for the next generation of Customer Account Administrators who will provide dedicated support to their clients in the contact centre. JOB SUMMARY The Customer Account Administrator will be responsible for delivering exceptional customer service through participating in all channels of communication and in all administrative duties within the greater customer service team to meet customer requests, client Service Level Agreements (SLAs) and business Key Performance Indicators (KPI’s). KEY SKILLS AND ATTRIBUTES * Ideally, experienced in a customer service, customer contact or call centre environment * Exceptional communication skills – verbal and written, telephone and face to face * Great interpersonal skills being able to communicate effectively at all levels * Energy and enthusiasm, willingness to learn and to be adaptable to change * A willingness to ‘go the extra mile’ with external and internal stakeholders and customers * Excellent attention to detail * Able to work well under pressure and to internal KPI targets * Understanding of client service level agreements * Able to work independently as well as an effective team member * Good computer skills, able to learn new applications quickly * Good knowledge of Word, Excel and Outlook PRINCIPAL DUTIES 1. Manage contact from clients and business areas as required. Answer telephone calls, process voicemails and emails (and any future channel of communication) 2. Assist customers by answering their queries (via all channels) professionally and in line with client requirements, and processing payments via multiple methods where required 3. Answer any calls into the bu

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