Technical Adviser

Who We Are People have always been at the heart of St. James’s Place, we value long-term relationships and we are a home for people who care about the future – financially, environmentally and socially. These core values have enabled us to become a leading FTSE 100 Wealth Management company. Technical Connection Adviser Location: Bristol/Cirencester/Hybrid/Remote The purpose of this role is to provide technical support to the Partnership regarding Pensions, you will support the Partnership with the Pensions Advice Guidance Framework, providing a peerless technical query resolution service, via phones, email and Live Chat to provided added value services to the Partnership as required. What you’ll be doing: • Accurately resolve technical queries received via Live Chat, phone, email, ASK, and any other digital media. • Support the delivery of core service as required by the operation within agreed service levels. • Takes personal responsibility for improving own technical knowledge, SJP product/process/system knowledge as well as service skills. • Ensures that personal coaching and mentoring needs are proactively raised and resolved with line manager. • Takes personal responsibility in achieving the quality assurance targets set within the requirements of the QA framework in place • Personally display and evidence adherence to the SJP Culture and Values • Maintain professional qualification standards through effective CPD evidencing and recording. • Willing to contribute to small scale projects within the division. Who we’re looking for: • Experience of working in a fast-paced technical query resolution environment –with high quality standards and deadlines • Experience of working across a variety of media including Live Chat, email, and telephone • Must demonstrate good knowledge of all products/services/systems offered through completion of internal accreditation licences • Can competently convey technical information through Live C