Customer Service Assistant

- Colwyn Bay- 2 - Full Time Monday, Wednesday, Thursday and Friday 9:00am to 5:30pm,Tuesday 10:00am to 6.30pm Temp hourly rate -9.90 GBP Duration - Till 31st Oct 22 Address - Colwyn Bay Library , Woodland Road, West Colwyn Bay LL29 7DH Role Overview To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others. Key Responsibilities Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. Learn the procedures and understand parameters of producing a quality output. Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Identify and suggest areas of improvement. Maintain and update information held on a data base or manually. Support line management on any additional admin when required. Liaise with internal/external clients. Print/post data/reports/invoices daily. Maintain records for audit purposes. Ensure deadlines are met. Essential Skills Attention to detail Able to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence; Excellent communicator; Effective team player, who constantly displays commitment and flexibility; Assim