MenuPost an ad
Search Filters Sort by Post an ad
All results
Create an alert

Norwegian Finnish Croatian Speaking Quality Evaluation Analyst

Posted by Penguin_consultants-cv_library on 22/02/2019
Postcode
Company name Penguin Consultants
Category Customer Service
Contract Permanent
Full/Part time Full time
Salary £ 18200 - £18700/annum Excellent c
Description
Foreign Language Speaking Quality Evaluation Analyst If you are fluent in any of the following languages along with English, this could be the job for you! NORWEGIAN JAPANESE MANDARIN FINNISH * Full Time £18,200 per annum; rising to £18,700 after successful completion of 6 months service. Hours: Monday to Friday 09:00 – 17:30 Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment? If so, look no further. Our Client is the world leader they analyse and measure the quality of customer service interactions and recommend transparent and realistic solutions. As a Multi-Lingual Call Quality Analyst, you will be responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. You will provide feedback on adherence to policies and appropriate procedures, enabling our client to deliver outstanding customer service. You will navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting. Additionally, you will ensure all project analysis is completed in a timely manner and in accordance with project requirements. To be considered for this position, applicants should: Be fluent in Norwegian, Finnish, Croatian, Hungarian, Japanese or Mandarin. Have excellent communication, concentration and listening skills as well as a keen eye for detail Have a demonstrable excellent level of English Experience of working in a Customer Call Centre would be advantageous

Contact the advertiser Beware of scammers.
Click here to read more

Apply to this offer

You will be redirected to the recruiter's website.

Your message has been successfully sent!

Receive email notifications for new ads matching your search criteria :

Contact the advertiser

Apply to this offer

You will be redirected to the recruiter's website.

Your message has been successfully sent!