Jobs offers UK / Apprentice

Company description: DSV – Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Read more at www.dsv.com Job description: ABOUT US People are at the core of who we are - the drive, talent, and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward, and make a difference. At DSV, we believe that having a diverse workforce, where employees can realise their potential based on their different individual backgrounds and thought diversity is a significant advantage that we as a company can leverage upon. A diverse workforce in an inclusive culture fosters dynamic workplaces and, ultimately, better business decisions. THE OPPORTUNITY DSV has an exciting opportunity for an Apprentice Associate to join our Sales department. This role offers you great development and exciting career opportunities. We are looking for someone who is enthusiastic and committed. We offer a supported apprenticeship programme with on-site training and guidance from an external provider leading to a National recognised qualification. Customer Service Practitioner Level 2. MAIN PURPOSE OF THE ROLE Respond to customer queries giving accurate quotes in a timely manner using preferred DSV tools, building strong relationships with customers, ensuring we meet their requirements and expectations. KEY TASKS Respond to customer queries giving accurate quotes in a timely manner Identify and communicate to Sales Exe

Description Who you’ll be working for: XMA was established back in the eighties as a family run business, we rose through the ranks to become one of the top largest value-added resellers in the UK. We’re an independent UK company with full geographic coverage, with three regional offices across the country and our skilled workforce of 500 serve a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. NOTE : This role is based on a client site (Marvell College) in Hull, but you will also need to travel to the company’s Nottingham office 1-2 times a week for training opportunities. Local accommodation and transport will be provided when travelling to Nottingham. What’s in it for you: This role is part of the Managed Services sector and is on a client site (Marvell College) working with another XMA Analyst to be the onsite support services for the client. You will gain experience of resolving routine ICT issues and/or contributing to new programmes and projects. You will have a range of duties in your own area and are expected to work initially with assistance and later supervision. The company offers excellent benefits such as healthcare and monthly meal allowance . You will be responsible for: Assessing reported issues in order to provide adequate resolutions and fixes, including Active Directory (user account management), Office 365/Microsoft technologies, software and hardware faults and networking Troubleshooting basic network connectivity issues. Utilising the ITSM tool for ticket logging management Maintaining a high degree of customer service for all support queries Adhering to managed service processes and procedures Asset Management responsibilities General End User support You will need the following skills: Experience interacting directly with customers. Knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook) Entry requirements: The entry requ