Jobs offers UK / Officer

Regulatory Body | Perm, Full Time | £36,300 - £44,383/annum | Hybrid (Stratford / Marylebone) Your new company I am working exclusively with a regulatory body, who are looking for a Senior Business, Quality and Improvement Officer. My client is looking for someone to provide day-to-day support to the manager in ensuring that the team deliver against team and individual objectives and projects. You will be proactively looking to improve the quality of customer service by reviewing casework and decisions made. Your new role The successful candidate will be: Mentor and induct new and existing members of the team. Support the manager to ensure the meets team and individual objectives, through matrix management. Act as a lead on team projects and signoff on outputs. This includes monitoring and reporting on progress to ensure smooth progression and timely delivery. Quality assure and check the work of the team. Enable continuous improvement through the provision of targeted training and mentoring to colleagues within the team. This includes changing systems and processes where necessary. Analyse and investigate the root cause of complex or highly sensitive adverse incidents, complaints and flagged issues that have a significant impact on quality. Work with subject matter experts and senior management to identify the learning and make recommendations for improvement. Plan and carry out targeted reviews that clearly articulates areas of strength, areas of ongoing risk, and recommendations for improvement. Triangulate findings by drawing together insights from various sources and stakeholders. Produce bespoke reports for different audiences highlighting the findings and outcomes from team activities such as senior management, executive board, council and associated committees. Partner with senior management to plan and lead on continuous improvement projects. What you'll need to succeed This position is ideal for someone who has had: Experience in a similar position in th

Job Description To ensure that the service is being delivered in line with current legislation, policies and initiatives set by the UK and Scottish Governments and local policy with regard to the benefit appeals system. Respond to and investigate complaints and MP/MSP enquiries in respect of the benefit service in line with corporate policy. To co-ordinate and manage the development of Benefit Policy, strategies, procedures, performance and information to enable continuous improvement across the Benefit Service. Requirements Responsible for the administration of Benefit Appeals. Administration of Benefit Complaints and MP/MSP Enquiries. Develop, review and monitor the implementation of Benefit legislation within the Benefits Service ensuring that procedures, policies and strategies are fully compliant. Identify, consider and monitor welfare reform issues ensuring that procedures, policies and Service strategies are fully compliant. Assist and support the Benefits & Money Advice Manager with the effective operation of the benefit service as and when required. System Administration, Records Maintenance, Support and Development. Management Information and Development. System Administration, Records Maintenance and Support and Development. Staff support, development and supervision. The Individual Investigation, Interpretation or Application of Statutory Legislation. Supervision of staff. SVQ3/HNC or demonstrable experience. Evidence of continuing professional development. Experience of Microsoft Office systems, including Word and Excel. Ability to prioritise workload and deal with multiple enquiries. Problem solving skills. Ability to cope and work under pressure and deal with competing demands. Ability to meet deadlines and personal performance targets. Must be able to cope with and adapt to change. High level of accuracy in work. Self confident and self motivated. Ability to deliver a high level of customer care. Ability to work as part of an effective team and able

The role As with many other Boroughs in the capital, tackling homelessness is a high priority. We are recruiting for 5 permanent and 1 fixed term Temporary Accommodation Procurement Officers. Who will be focusing on particular areas within the team. 3 permanent roles be required to source new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers. Under the Council’s Leasing and Lettings Schemes. This will involve, property inspections, landlord liaison, offering of accommodation, and tenancy support. Along with 2 permanent roles and 1 fixed term two-year contract to manage bookings of emergency temporary accommodation, allocation of temporary accommodation, discharging duty and inspections of nightly paid accommodation. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. We are looking for a four committed individuals with strong communication and excellent negotiation skills. We invite people who share our passion, commitment, and enthusiasm; Are you a strong communicator with excellent negotiation skills? Able to set and achieve personal targets that make an impact on team performance and efficiency? First rate problem solver and able to use own initiative? Give advice Landlords advice in line with legislation? Able to be communicate effectively with a range of people, particularly landlords? Knowledge of Homelessness Reduction Act 2017, including Suitability of Accommodation Able to deliver excellent customer care skills with an ability to mediate and resolve challenges? 36 hours per week worked from Monday- Friday – flexible working can be considered Must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rath