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Senior IT Support Engineer

Posted by IGL Recruitment on 11/02/2019
Company name IGL Recruitment
Category Other
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Senior IT Support Engineer - Grantham - competitive salary + great benefits


The Senior IT Support Engineer will be working in the team responsible for day-to-day running of the Desktop environment and associated technologies


• Taking a senior role within the support team, acting as an escalation point and providing mentoring, guidance and support for service desk and desktop support staff.

• Providing a high level of 2nd line/desktop support covering Microsoft Windows technologies as well as some 3rd line support.

• Taking ownership of complex incidents escalated by Service Desk Engineers.

• Liaising with Infrastructure support teams and 3rd party support where necessary.

• Automation: creating scripts where possible to improve desktop support processes.

• Assisting with upgrades to software and systems.

• IT project work, working closely with IT Management and senior technicians on technical development.


• Demonstrable four years' experience in a similar position.

• MCSA or equivalent professional qualifications. Ideally ITIL foundation level qualification.

• A valid Full UK driving license.

• A mature, professional but enthusiastic personality, passionate about delivering top quality service.

• Excellent communication skills with an ability to communicate clearly and professionally to all levels of the business.

• A pro-active approach to personal development.

• An ability to effectively prioritize workload and execute tasks under pressure.

• Excellent customer service skills developed working in an IT service-oriented environment.

• An analytical approach - a structured thinker and problem solver.

Technical Experience will include:

• Microsoft Desktop operating systems (Windows 7/8/8.1/10)

• Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)

• Microsoft products including Active Directory, Exchange, Office 365,


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IGL Recruitment

Address: B63 2PF

Solihull - B91

Thundersley - SS7

Solihull - B91

Northampton - NN1

Manchester City Centre - M1

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