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Contracts Manager (Cleaning) - Surrey and SW London

Posted by Fairford_associates-cv_library on 13/04/2019
Postcode
Company name Fairford Associates
Category Other
Contract Permanent
Full/Part time Full time
Salary £ 23000 - £25000/annum Vehicle, mo
Description

My client is a friendly, well established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 500 customers across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite their fast growth, they still care about every customer and every contract. They pride ourselves on their attention to detail and delivery of a thorough, reliable high quality service. To help drive their continued growth, they are looking to recruit a Contracts Manager to join their expanding team. The role is for Surrey and south west London area, towns such as Redhill, Dorking, Horley, Leatherhead, Epsom, Sutton, Wimbledon, Kingston-upon-Thames, Twickenham etc. Reporting to an Operations Manager, you will be responsible for the site management and smooth running of around 30 – 40 customer sites. The portfolio is mixed and includes the likes of offices, schools, leisure facilities and health centres. This will involve the ongoing management of approximately 40 - 60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service. Key Responsibilities Include: * Performing regular site audits with customers * Maintain regular customer contact * Ensure highest standards of cleanliness are maintained at all customer sites * Ensure continuous customer satisfaction * Ensure that health and safety standards are maintained at all times * Maintain regular contact with site teams to ensure awareness of site specific requirements * Plan, facilitate and monitor ongoing training for site operatives * Provide feedback on performa

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