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Pre-Sales Engineer

Posted by Index_group_of_companies-cv_library on 20/03/2019
Postcode
Company name Index Group of Companies
Category Information Technology
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Description
Our client is an established software and hardware company in the “Endpoint Management” arena providing innovative, market-leading solutions. They are looking for a Pre-Sales Engineer to cover the North West region. Their success is based on their understanding of Server-Based Computing and VDI markets, customer needs and a strong commitment to their channel partners. Their industry-leading solutions are geared toward eliminating endpoint management concerns, lowering total cost of ownership and providing an accelerated return on investment. The Role: This position requires daily customer, business partner and internal team interaction. Keeping track of customer cases in the helpdesk program and utilising this system to delegate, engage your peers and move sales opportunity towards closure is a routine activity. Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. A strong desire to learn and a “can do” attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals. Responsibilities: - Be part of a team of engineers providing excellent support to our customers and partners - Use of remote tools to demonstrate our solutions and to assist customer in troubleshooting problems - Architect solutions by working with the customer directly or jointly with the partner and customer - Provide technical training for partners and customers - Work through technical issues at an operating system level - Build and maintain customer and partner rapport - Visit partners and customers - Demonstrate our technology at industry events and tradeshows - Manage technical issues, solutions and sales opportunity progress by creating cases within our helpdesk system - Manage case escalation to maintain forward movement on sales opportunities - Ensure clear, professional communication between our teams and the customer - Crea

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