Client Listening - Senior Manager

Global GMO Client Listening Senior Manager The Team: The Global Marketing Organization (GMO) is a critical enabler of PwC’s growth, driving value for one of the world’s most trusted brands, raising our profile, serving as an authoritative voice on the topics that matter most to the world, and driving tech-enabled, data-led impact and best practices. The Role: As the Global Client Listening Senior Manager (Marketing & Sales Innovation team), this position is responsible for supporting the strategy, development, alignment and execution of client listening best practices to enable and upskill our global clients and territory client listening teams. This includes strong relationship management and collaboration skills, and the ability to drive consensus and collaboration across multiple channels, organizations and leaders. Key Responsibilities: Understanding how professional service firms go to market and a broad knowledge of the PwC products and services provide to our clients; Developing and executing a client listening/feedback strategy to enable consistent client experience and skill development across our global clients and territory client listening teams; Acting as a strategic advisor to leaders and working with the business to influence how the practice drives client listening best practices with long-term impact to the firm; Understanding and expertise across client listening and feedback collection, including change management, programme design, client experience management in a B2B context; Developing and sharing client listening guidelines and templates; best-in-class insights and reporting; Incorporating and sharing insights and learnings to enhance client relationship, marketing, and sales activities; Using superior project management skills and effectively prioritizing/managing time to handle multiple projects simultaneously. Skills & Experience: Understanding the Salesforce and Qualtrics platforms and how they are used to drive leading client listeni