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Company name Optimum Group Services
Category Accounting
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Description

Contract Manager Purpose of Job Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison with the client, the Helpdesk Manager and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved. Key Responsibilities - Responsible for the H&S of the sites and engineers. - Work closely with the Contract Support to ensure that the service levels are maintained to a consistently high level. - Provide leadership, and ensuring the planned development of the contract, to ensure that contractual commitments are met and exceeded - Support the Helpdesk in achieving high levels of customer satisfaction - Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities. - Meet with clients to establish steady lines of communication and attend monthly client meetings where required. - Ensure the contract meets healthy and safety working conditions. - Ensuring business policies and processes are effectively communicated, and implemented within the contract. - Provide Weekly Flash reports for each contract to the appropriate client and internal manager/s, where appropriate - Working with Senior Management to ensure the collaborative development of the business, effective team working, and support to colleagues. - Responsible for Statutory & Code compliance of sites. - Oversee PPM planning schedules for sites. - Ensure PPM is carried out in accordance with manufacturer’s guidelines and HVCA SFG20. - Responsible for the return of PPM and work related documentation. - Risk Management. - Man Management/Team Development. - Ensure the contract is staffed by fully competent teams, taking direct responsibility for the appointment of Engineers, ensuring post holders are

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