Aftersales Administrator

Aftersales Administrator Moreton in the Marsh £22,000 - £25,000 per year Global CTS Recruitment are assisting a long standing recruitment partner who are adding an additional person the the customer service team. You will be providing administrative and customer support on a daily basis. Supporting other departments by providing information and evidence from the customer regarding the aftersales issue they have raised. Main Duties and Responsibilities Ensure that all aftersales requests are responded to efficiently Deliver an exceptional service to customers at all times Effective data recording allowing the Aftersales team to assess issues and resolve them Provide customers with updates on the status of any issues Managing the Inbox, respond or assign them to the relevant team member Manage the Aftersales spreadsheet to ensure the data is accurate and up to date Raising non-conformance reports with necessary quality reps when necessary Requesting any additional information required by the Aftersales team Collating reports for management to show the number of aftersales requests made and completed on a monthly basis Managing installations Inbox placing emails into the relevant team members Updating Installations spreadsheet with any new installs that are required when needed Essential Criteria Strong written and verbal communication skills Attention to detail and able to demonstrate a methodical approach to tasks Experience operating IT systems including Microsoft Word, Excel and Outlook Excellent customer service skills and the ability to communicate well with a variety of stakeholders Organisational skills and the ability to work to strict deadlines This is a great environment which is both friendly, welcoming and supportive, please contact Global CTS Recruitment for further information.