Credit Support

My client is a global leader in the Telecoms industry and is looking for an experienced Credit Referrals Underwriter. The role holder will work as part of a team to deliver an exceptional customer experience to our end users and internal stakeholders alike. Key responsibilities include: Business Referrals (B2B) Underwrite new business applications within approved sign off limit and in accordance with defined policy Action requests to alter credit parameters on existing B2B accounts Respond to Credit Referral related disputes and queries from customers and stakeholders Ensure timely delivery of all related B2B processes within agreed service levels / KPIs Establish and maintain excellent relationships with stakeholders to ensure the right decisions are made for each business application Consumer Referrals (B2C) Underwrite new consumer applications where fraud flags exist in accordance with defined policy balancing the needs of the customer with the business risk. Action requests to alter credit parameters on existing B2C accounts Respond to Credit Referral related disputes and queries from customers and stakeholders Ensure timely delivery of all related B2C processes within agreed service levels / KPIs Fraud processes Ensure all submissions to fraud related databases are completed accurately and within service level agreements Flag non-adherence to existing policy to the management team Correspondence To respond to all customer correspondence relating to Credit file queries. To respond to all forms of customer correspondence from various sources within the agreed SLAs To comply with regulatory requirements Understanding all aspects of a customer's query and using excellent communication skills to ensure this is fully resolved. Influencing and diplomacy skills for dealing with possible irate customers. Personal Targets Maintain an acceptable forced churn / Bad debt / offer rate as defined by the Credit Referral targets Achieve targets set pertaining to referral volume