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Company name Adzuna
Category Administration
Contract Permanent
Full/Part time Full time
Salary £ 28,457 GBP per year

Complaint Resolution Officer Midlands/East of England - Home based (Travel as required across our geography) Up to £28,457 per annum Temporary, Full Time Are you driven by providing an excellent service? Excellent people skills, inquisitive, confident, and previous experience of providing fantastic customer care, if this sounds like you then this is your opportunity to explore joining one of the East of England's leading housing associations. Offered on a 36.25hr per week basis you’ll be joining the team as they embark in a new way of working and seek to improve their complaint handling practices. You’ll be able to develop your knowledge within the housing sector and showcase how you can deliver a "Heartfelt Service" This is a very hands-on role dealing with customer complaints and supporting their customers by putting right what has gone wrong and seeking agreeable resolutions. With each day being different you’ll use your excellent questioning, negotiation and influencing skills to assist customers with their complaints through to resolution. You’ll need strong attention to detail and ICT skills as the need to record accurate notes and manage interactions on each case is critical. Investing in you, they will provide you with all the necessary training and knowledge to be successful in your role. By engaging with a wide range of colleagues, stakeholders, and partner contractors you’ll develop a broad understanding of our business. This is a fantastic opportunity to develop your expertise, showcase your skills and gain job satisfaction. Ideally within your career you have developed a strong experience in a complaints-based role and have built this up working successfully with your customer base. Experience of working in an organisation linked to property repairs and maintenance would also beneficial. If you’re motivated by being busy and work best when you get to manage and organise your workload demonstrating your strong time management skills, then th

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