Business and Support Analyst

Business & Support Analyst This is an opportunity to join an award-winning organisation who have delivered strong growth over the last 5 years. As Business & Support Analyst, you will work closely with operations and IT software provider to deliver business IT solutions. You will be the main point of contact for IT support at their office in Solihull. You will work to resolve IT business application queries ensuring tickets are escalated to the correct team for resolution. You will work with the IT software provider and Software Delivery Manager to define solutions to business requirements. You will document business requirements, define acceptance criteria, and perform testing on business applications along with working with the wider technical and product teams across the business. You should ideally have experience of the following: Good understanding of the role of IT and business support. Good documentation and communication skills. Experience of resolving incidents and requests would be advantageous. Willingness to learn and be proactive in identifying resolutions. Please note that this is an onsite working role based in Solihull. Business & Support Analyst