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Company name Adzuna
Category Customer Service
Contract Permanent
Full/Part time Full time
Salary £ 10.63 GBP per hour
Description

Customer Service Administrator Millions of people get their gas and electricity from one of the UK's top energy provider, at home and at work - and this is your chance to join us as a Customer Service Administrator. This position is based in Solihull and will be a mixture of home working and office working following on-site training. You will need to be able to get to site on a regular basis. The working hours for this role are Monday-Friday 9am-5pm. The role is initially a 6 month contract with the potential to be extended and potential permanent employment further down the line. About the role: Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what needs doing to succeed? Key Accountabilities Supporting Customer Service teams with administration tasks. Supporting continuous improvement of processes Ad Hoc tasks to support the business area as required Build strong relationships with both external and internal stakeholders Responsible for delivering an outstanding customer experience Management of queries Validating and recording of key customer information Daily management of customer mailboxes Providing customer with account specific information Liaising with internal departments to obtain customer data Assisting with cash allocation and reconciliation requests Assisting with the management of Industry processes Key Skill Requirements Excellent written and verbal communication skills Excellent analytical and numerical skills with a strong atten

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