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Facilities Manager

Posted by Resource_fm-cv_library on 11/04/2019
Postcode
Company name Resource FM
Category Management
Contract Permanent
Full/Part time Full time
Salary £ 28000 - £32000/annum
Description

Position - Facilities Manager Location - Swansea Reporting to - Soft Services Manager Desired Experience & or Qualifications · Experienced in Contract/Facilities Management · Experienced with multi service delivery · Strong soft services background · Support of multi-disciplined work force · Strong client liaison and interpersonal skills · Provision of service to commercial premises Typical Duties Reporting to the Soft Services Manager, the Facilities Manager will play a key operational role for managing buildings and the provision of services across the Estate. You will possess strong leadership and customer service skills with a primary focus on internal and external stakeholders. · The FM role is a key operational role with responsibility for managing buildings and provision of services across the Estate. · Direct customer interface with regular visits to buildings. · Endeavour to consistently improve and exceed customer service standards, and working in partnership with service partners to ensure first class service delivery and continuous improvement. · Operate within a commercial environment and be responsible for cost control and asset investment. · Compliance with relevant mandatory and contractual requirements. · Maintain and work towards exceeding customer satisfaction levels within the portfolio. · Create the environment to allow the service partners to provide the services to the highest achievable standard. · Identify and contribute to innovative ideas to improve the service delivery and customer satisfaction. · Establish and maintain excellent occupancy relationships through co-ordinated personal contact with the customer, on-site staff, and their management. · Establish and maintain effective communication and robust working relationships with the organisation, eg. Regional FM teams, P&P, Asset, Commercial etc to ensure key performance of service delivery meets business requirements and contractual compliance. · FM to employ knowledge

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