Service Design Lead

Job Profile Summary At bp, we're striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace while shaping the future of bp. Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you’ll be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You’ll also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp. The positions are located in central London and Sunbury. Job Advert The Service Design Lead will drive and connect all Service Design activities across projects, managing multi-disciplinary teams and be responsible for the quality of project deliverables. This person will be both hands on, deliver project work but also be comfortable providing design leadership. Act as an inspirational leader that really cares about developing Service Designers, whilst defining what Service Design means in bp. You'll be an active member of the Service Design community to share knowledge, coach and mentor other service designers, develop innovative approaches to problem solving, and contribute to the evolution of the tools and methods of the practice. Your Accountabilities Working with the Service Design Director to define standard methodologies Leading your business unit and projects in all things Service Design. Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision Input into and implement the processes and ways of working through which Service Design will be implemented. Champion Service Design within the organisation, educating your p