Jobs offers UK / Customer service

Summary Starting from £32.000 per annum (pro rata) - This role is offered as a 47.5 hour contract. This isn’t only being hands-on. This is being switched on. Our Deputy Store Managers keep our stores running like clockwork, working on the shop floor with a driven team of Customer Assistants, Specialists and Shift Managers. We rely on our Deputy Store Managers to ensure the team is working efficiently to complete tasks accurately and on time. You’ll be given great responsibility, ensuring the team alongside you stay motivated. You’ll be responsible for the store when the Store Manager’s away and be the first point of contact for customers and employees. In return, you’ll have the chance to lead a great team, representing an internationally-recognised growing brand. If you can stay calm in any situation, you’re an effective decision maker and want to build on your impressive people management experience, find out more below and apply for a career a Lidl less ordinary. Please note that your application will include three online exercises, designed to provide us with a more in-depth understanding of your potential as a future leader for Lidl. To find out more and watch videos of our tests, visit: https://en-us/online-assessment/practice-assessments The process will also include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate the team to work to their full potential every day and provide an environment where colleagues can produce their best work Lead and motivate your team, in accordance with our Leadership & Company Principles Create an environment where your colleagues can do their best work Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer queries Check and work deliveries, manage the till area and monitor store figures Monitor and comply with legal and company health and safety laws, standards and g

My client is a global leader in the Telecoms industry and is looking for an experienced Credit Referrals Underwriter. The role holder will work as part of a team to deliver an exceptional customer experience to our end users and internal stakeholders alike. Key responsibilities include: Business Referrals (B2B) Underwrite new business applications within approved sign off limit and in accordance with defined policy Action requests to alter credit parameters on existing B2B accounts Respond to Credit Referral related disputes and queries from customers and stakeholders Ensure timely delivery of all related B2B processes within agreed service levels / KPIs Establish and maintain excellent relationships with stakeholders to ensure the right decisions are made for each business application Consumer Referrals (B2C) Underwrite new consumer applications where fraud flags exist in accordance with defined policy balancing the needs of the customer with the business risk. Action requests to alter credit parameters on existing B2C accounts Respond to Credit Referral related disputes and queries from customers and stakeholders Ensure timely delivery of all related B2C processes within agreed service levels / KPIs Fraud processes Ensure all submissions to fraud related databases are completed accurately and within service level agreements Flag non-adherence to existing policy to the management team Correspondence To respond to all customer correspondence relating to Credit file queries. To respond to all forms of customer correspondence from various sources within the agreed SLAs To comply with regulatory requirements Understanding all aspects of a customer's query and using excellent communication skills to ensure this is fully resolved. Influencing and diplomacy skills for dealing with possible irate customers. Personal Targets Maintain an acceptable forced churn / Bad debt / offer rate as defined by the Credit Referral targets Achieve targets set pertaining to referral volume

Regulatory Body | Perm, Full Time | £36,300 - £44,383/annum | Hybrid (Stratford / Marylebone) Your new company I am working exclusively with a regulatory body, who are looking for a Senior Business, Quality and Improvement Officer. My client is looking for someone to provide day-to-day support to the manager in ensuring that the team deliver against team and individual objectives and projects. You will be proactively looking to improve the quality of customer service by reviewing casework and decisions made. Your new role The successful candidate will be: Mentor and induct new and existing members of the team. Support the manager to ensure the meets team and individual objectives, through matrix management. Act as a lead on team projects and signoff on outputs. This includes monitoring and reporting on progress to ensure smooth progression and timely delivery. Quality assure and check the work of the team. Enable continuous improvement through the provision of targeted training and mentoring to colleagues within the team. This includes changing systems and processes where necessary. Analyse and investigate the root cause of complex or highly sensitive adverse incidents, complaints and flagged issues that have a significant impact on quality. Work with subject matter experts and senior management to identify the learning and make recommendations for improvement. Plan and carry out targeted reviews that clearly articulates areas of strength, areas of ongoing risk, and recommendations for improvement. Triangulate findings by drawing together insights from various sources and stakeholders. Produce bespoke reports for different audiences highlighting the findings and outcomes from team activities such as senior management, executive board, council and associated committees. Partner with senior management to plan and lead on continuous improvement projects. What you'll need to succeed This position is ideal for someone who has had: Experience in a similar position in th

Do you love to travel? Are you happy to visit customers sites fixing and servicing our chemical spray machines? When you're not out with customers you'll provide 1st line technical support from our workshop in Birmingham. You'll only work Monday-Friday. BASIC SALARY: Up to £35,000 dependant on your relevant experience BENEFITS: 4% pension, company van, expenses LOCATION: Birmingham COMMUTABLE LOCATIONS: Dudley, Walsall, Wolverhampton, Stourbridge, Kidderminster, Bromsgrove, Sutton Coldfield, Bridgnorth, Coventry, Coleshill, Tamworth, Litchfield, Cannock, Redditch, Wednesbury, Worcester, and all areas you could live. JOB DESCRIPTION: Service engineer - Mechanical Engineer - Machinery Do you have a hands-on service / maintenance / technical support / mechanical engineering background? If so, we want to hear from you. We need an experienced mechanical engineer or service technician with a hands-on engineering background to provide technical support, service, and reactive maintenance on our machines when they break down. Our workshop is based in Birmingham, and we supply our machines to a variety of industrial customers, largely within a few hours of our site, but occasionally you may have to travel further and maybe stay away if you need to. You'll be home based - the split is about 80% service and planned preventative maintenance (PPM), 20% reactive covering technical support and troubleshooting. KEY RESPONSIBILITIES: Service engineer - Mechanical Engineer - Machinery · Attend reactive breakdowns - if you can't solve the problem over the phone · Carry out preventative maintenance - so you won't need to go out as much · Provide telephone technical support and diagnostics PERSON SPECIFICATION: Service engineer - Mechanical Engineer - Machinery · You'll have a practical mechanical background - which could come from anything like service, maintenance, fitting, overhaul · You will need to be a good communicator as your point of contact with a customer could be a main

Office Administrator - Ringwood - Salary £19,200 An Office Administrator is required for our client based in Ringwood. You will be responsible for all general administration, reception duties and support the management team. The working hours for the role are 32 hours per week from 8am to 4:30pm. Main responsibilities: Maintain the reception desk by answering and screening telephone calls Be the first point of contact for all visitors Daily entry of sales orders and goods received Deal with documentation tasks such as archiving, scanning and filing of sales orders and supplier notes Arrange all the FedEx collections of customer deliveries on the online portal Ordering the office stationary and checking of the inventory Organise events such as the Christmas party and raffle General ad hoc tasks for the Financial Director and Finance team Assist with holiday cover when the Finance / HR team is on leave with duties such as sales invoicing and reporting Liaise with operational departments providing information when required Skills required: Previous experience within a similar role of providing general Administration duties Some experience of working within the financial sector is desirable but not essential Proficient in all Microsoft Office programmes Able to deal with confidential information Ensure all information is entered with complete accuracy Effective communication both written and verbal Benefits: Free parking Death in Service Annual Discretionary Bonus 4% Pension Scheme Discretionary Sick Pay 25 days holiday plus bank holidays If you are interested in the Office Administrator role and would like some more information, please send your CV to or alternatively, apply online. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Description Flexible location (Manchester/ Coventry / London / Milton Keynes) and Home Put simply, procurement is about buying goods and services not for resale. But our teams here are so much more than that. From purchasing construction services and materials, logistical services through to marketing and all our IT capabilities - our procurement teams are role models for leading towards a cost-conscious culture. We are driving efficiency and leading change through great supplier relationships and transforming the way we do business. Our purpose is to deliver great results for the business through passion, purpose and determination. As a Tech Software and Services Buyer you'll support the development and execution of commercial sourcing strategies that provide a fit for purpose supply chain and deliver value for money to Sainsbury's Group. You'll use our strategic sourcing methodology to enhance Sainsbury's competitive advantage, minimise risk and help deliver outstanding solutions for our customers and colleagues. You will have the opportunity to learn amongst an award winning team, with every day being very different. More about the role Working in collaboration with Sourcing/Category managers, provide support to the development of complex commercial strategies that balance cost, quality and risk. Provide analytical and research support to projects and activities across your category area. Support the execution of sourcing activity including the preparation and management of sourcing events (RFIs/ RFPs), supplier appraisal and selection, negotiation and contract. Develop and execute category plans for specific commodities, building understanding on internal and external supply markets and influencing stakeholders to obtain support for your ideas. Work flexibly across the category delivering commercial projects as required to maximise value for the Sainsbury's Group. Ensuring all commercial activity completed in line with Sainsbury's Procurement Policy More abo

Are you looking for a sales role with no cold calling? Are looking for a very generous and achievable commission package? If so it might be worth reading on Regular shifts are 8 hours x5 days, Monday - Sunday, between the hours of 7am - 7pm (8am - 5pm on weekends). Part Time Hours TBC Salary base is £20,592 with OTE of up to £29,000 (uncapped) About us Rightio Subcontractor Ltd, is a privately owned SME, based in Oldbury. As one of the UK’s leading home repairs and services companies with a network of over 300 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. We are an inclusive, fun and customer-centric team and put simply, our VISION is to provide a customer experience so right, you would never go anywhere else As an Internal Sales Executive, working within a small, very fast-paced call centre, you will be the first point of contact for our customers and therefore providing a very important service and processing bookings. Key responsibilities of the role are: · Deliver excellent customer service via Outbound and Inbound calling · Upselling and cross-selling Rightio’s products and services · Ensuring accurate details of calls made/received are recorded on the internal systems · Selling the benefits of Care Club policies · Keeping your knowledge of systems/processes up to date The ideal candidate will have proven experience in this type of role and will have the following key skills: · Excellent customer service skills · Ability to handle and overcome objections · Excellent telephone and communication manner · A high degree of self-motivation and drive to succeed · Experience working towards key performance indicators (KPI)s · The ability to build a strong rapport to gain your customers' trust · The capacity to flo

Fancy a change? We are looking for Qualified and Trainee Bus Drivers to drive our school buses in Summercourt Working on the Schools rota, the successful applicant will be primarily responsible for providing a first-class service through the transportation of school children to and from their schools. You will take children to school in the morning, be free to do whatever you want in the daytime and then take them home again in the evening. Overtime will likely be available – either between your shifts, at weekends or during school holidays – for those who want it. We can offer an immediate start date You will work 30 hours a week Mon-Fri, 41 weeks of the year (holidays to be taken when the schools are out). You will earn £11.05 per hour. CALL TODAY FOR AN IMMEDIATE INTERVIEW ON or Reporting to the depot's staff manager, you will enjoy a rewarding job of transporting school children and be able to work under your own initiative. In addition, you will be able to demonstrate a good record of reliability and punctuality and will be keen to ensure the continuing success of our school contracts. Skills and Experience We require you to be in possession of a driving licence (with no more than 6 points). Ideally, applicants should have at least 2 years' experience driving, and be able to demonstrate a good understanding of how customer service is vital to a successful bus service. However for the right candidate, we will happily train you, and then move you onto the school bus rota when you're ready. A current DBS enhanced disclosure will also be required; however, this will be provided. We'll be there for you, because you're there for us too We want the best people on our team. So, we'll look after you with great training, benefits and opportunities to grow your career: Free bus travel for you and your family Up to 5 weeks holiday Ongoing professional development £6 all-day train travel on GWR, SWR and other First train companies Contributory pension scheme A fun and

Database Administrator (DBA) This is an exciting opportunity to join an innovative, market leading software Solutions Company, offering beneficial development skills and support to their specialist market. The successful DBA will have the opportunity to work across a number of teams to design, implement, monitor and maintain SQL based systems. Database Administrator responsibilities: Design, implement, monitor, and maintain active SQL databases and systems. Additional SQL code refactoring to help ensure database performance. Liaise with a number of teams to provide database-related support. Act as the point of contact for escalated database customer queries. Database Administrator requirements: Commercial experience of MS SQL Server Administration, Microsoft Reporting services and Windows Active Directory. Ability to plan and work independently. Excellent verbal and written communication skills. Qualification in SQL programming and administration (advantageous). This Database Administrator role offers a great opportunity for personal and professional progression, as well as excellent benefits, including flexible hybrid working and 25 days holiday. This role offers a salary of £37k and has an office based in Worcester.

At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, well support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the companys product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shops profitability Benefits and Development Performance based cash incentives paid every pay run Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dyn

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content. You'll be working in a software delivery team that has a genuine interest for engineering and values autonomy, high-quality code, and a hard-working mindset. Day-to-day areas of focus include: What you'll do: Developing new applications for integration projects as well as streamlining existing applications Helping to design and communicate technical solutions in an evolving environment Contributing to a positive, encouraging, and delivery-focused team culture What you'll bring: Demonstrated ability building APIs and microservices in .NET (C#) Hands-on technical experience writing automated tests e.g., Python, Groovy, Spock Proven technical skills working with SQL and NoSQL databases e.g., Oracle, Couchbase, MongoDB Technical experience deploying code using automated CI/CD pipelines e.g., Jenkins, Docker, Kubernetes An ability to quickly learn new knowledge domains and unfamiliar technologies An ability to clearly and effectively communicate new strategies and solutions Strong interest and energy to constantly improve the systems we work with The rewards There's one thing people can't stop talking about when it comes to LifeAtSky : the perks. Her

Job Description To ensure that the service is being delivered in line with current legislation, policies and initiatives set by the UK and Scottish Governments and local policy with regard to the benefit appeals system. Respond to and investigate complaints and MP/MSP enquiries in respect of the benefit service in line with corporate policy. To co-ordinate and manage the development of Benefit Policy, strategies, procedures, performance and information to enable continuous improvement across the Benefit Service. Requirements Responsible for the administration of Benefit Appeals. Administration of Benefit Complaints and MP/MSP Enquiries. Develop, review and monitor the implementation of Benefit legislation within the Benefits Service ensuring that procedures, policies and strategies are fully compliant. Identify, consider and monitor welfare reform issues ensuring that procedures, policies and Service strategies are fully compliant. Assist and support the Benefits & Money Advice Manager with the effective operation of the benefit service as and when required. System Administration, Records Maintenance, Support and Development. Management Information and Development. System Administration, Records Maintenance and Support and Development. Staff support, development and supervision. The Individual Investigation, Interpretation or Application of Statutory Legislation. Supervision of staff. SVQ3/HNC or demonstrable experience. Evidence of continuing professional development. Experience of Microsoft Office systems, including Word and Excel. Ability to prioritise workload and deal with multiple enquiries. Problem solving skills. Ability to cope and work under pressure and deal with competing demands. Ability to meet deadlines and personal performance targets. Must be able to cope with and adapt to change. High level of accuracy in work. Self confident and self motivated. Ability to deliver a high level of customer care. Ability to work as part of an effective team and able

Job Title: Senior Manager - Sub-Contract Management Location(s): Harlow, Broughton, Gloucester, Manchester, Glenrothes, Livingston i.e. any Raytheon site Summary of Role: Reporting to the Head of Supply Chain Management - Cyber, Space and Training, the Senior Manager - Sub-Contract Management is responsible for Subcontract Management activity in respect of partnering and relationship management strategies and responses to customer Requests for Proposal. Responsible for and directs all phases of the subcontract from initiation of the business case for make or buy decisions through requests for proposals, subcontract management plans, negotiation strategy, cost accountability, programme execution and contract closure. Interfaces internally and externally at senior level as well as contributes to Business Area strategies. Main Duties (Leading and/or Supporting): Responsible for all personnel providing Subcontract Management services to a Business Area. These people management responsibilities will include Performance Assessment, Career Development Planning, Grading and Remuneration. Involves liaising with peers from other disciplines and businesses and the Functional SLT. Contributes to the creation of business capture strategies by developing a Subcontract Management strategy and recommending strategic choices to improve the organisation's short and long term performance. Executes teaming agreements Responsible for early subcontractor identification and engagement to support new business pursuits and provide risk and opportunity analysis for early capture. Creates, executes and manages various International or Domestic subcontract types (Cost Type, Incentive Type, Firm Fixed, etc.), using various source selection techniques. Participates in development of supplier Statements of Work (SOW), and conducts bidders' conferences as required. Performs or supports cost and price analysis, develops negotiation strategies, and leads negotiations in order to create value for mon

Summary £39,600 up to £46,200 per annum - This isn’t where you’ve come from. This is where we’re going. Working at the heart of Lidl’s Import team, you’ll find our busy and dynamic specialist team, continuously improving processes and finding ways to better service Lidl’s millions of customers. We thrive on creating the best solutions to complex and ever-changing challenges and we’re looking for an Import Assistant Team Manager to join us Our Import ATMs (Import Assistant Team Managers) are the future leaders of Lidl. It is a vastly important role to support our Managers with the import processes for our vast supply chain and to manage a small and dynamic team. The team managers will own a process end to end and be responsible of developing these while supporting a team of administrators, officers and senior officers with the day to day. We value leaders with heart, that will show the way through leading by example; being a fair and respectful role model. You will be part of the team that enables Lidl’s flow of goods run seamlessly. Your input as a team player and import professional, will have a direct impact on our operations, stores and millions of customers. In Import, no two days are the same As our Assistant Team Manager, you will constantly be bringing solutions to new and interesting challenges. As a spider in the web, you will be working closely with internal as well as external teams with a global reach. You’ll need brilliant communication skills and you’ll be in direct contact with our senior business leaders, as well as brokers and freight forwarders. This will be a fast paced, dynamic position where you’ll need to take a pragmatic approach to solving problems to ensure our imported products get on to the shelves in Lidl stores on time. If you thrive in dynamic, exciting, global environments, have a good understanding of import processes and want to join a great team which values growth and development, this could be the role for