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Postcode
Company name ZAC Recruitment
Category Other
Contract Contract/Freelance
Full/Part time Full time
Salary £ 22000 - £26000/annum
Description

Our client who manufacture and supply windows and doors are currently seeking a Service Coordinator based in their Cambs office. This is a 12 month fixed term contract for a Services Co-ordinator. SUMMARY OF POSITION: To provide an efficient and professional after sales service to our customer base, which comprises private customers, house builders and main contractors, as well as internal customers/colleagues. The key responsibility of a Service Coordinator is to ensure that Customers issues/requests are resolved in a proficient and professional manner whilst ensuring that risk and cost is managed and considered. EDUCATION: GCSE in Maths and English - desirable Fully IT literate – essential Further education/technical qualification in the building or construction industry – desirable NVQ in Carpentry and Joinery - desirable NVQ in Customer Service - desirable WORK EXPERIENCE: ·Project Coordination/Management experience – essential ·Experience in the construction or building industry – desirable ·Experience in one of the following areas: Shop Fitting, Builders Merchant, Kitchen & Bathrooms, Fenestration, Building Contractor, Automotive, Carpentry & Joinery ·Experience in After Sales Service – desirable ·Technical sales/support experience – desirable ·ERP experience (ideally SAP) - desirable Your key tasks will be: ·Receive customer enquiries by email or telephone ·Ensure cases are handled in accordance with priority ·Raise service orders for parts and labour ·Liaise with the production department in Poland for factory supplied parts ·Liaise with local suppliers for additional parts ·Schedule necessary work by Service Technicians, and ensure reports are submitted ·Liaise with customers over access and delivery of parts ·Raise invoices for chargeable work and take credit card payments from customers A comprehensive three month training programme will be provided. You are fully IT literate and will:- ·Have great customer service skills ·Enjo

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