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Company name KSS CRC
Category Customer Service
Contract Permanent
Full/Part time Full time
Salary £ 22924 - £28200/annum
Description

KSS CRC are a leading provider of rehabilitation services for people who have been sentenced by a court to either custody or community supervision. As a high performing CRC we deliver a range of services designed to stop re-offending and prevent the harm caused to communities by crime. Our Housing brokerage service aims to identify and broker housing solutions for our service users in custody and in the community to enable access to suitable and sustainable accommodation supporting progression to independent living in a community setting and reducing the risk of re-offending. The role of Housing Brokerage Officer is to deliver face to face interventions and liaise with stakeholders both within custody and the community to support our service users to address their housing needs and reduce the likelihood of reoffending. Key Responsibilities * Work closely with Responsible Officers in order to understand and respond to the specific and diverse housing needs of service users. * Engage with actual and potential referral agencies, authorities and organisations including statutory and third sector agencies in order to facilitate relevant referrals to programmes / activities / services as required. * Carry out timely initial face to face housing assessments * Construct an effective housing resettlement plan based on an initial assessment of the service users’ needs and abilities. * Maintain contact on a regular basis with service users in accordance with the requirements of the service. * Actively and collaboratively engage with service users in decisions that affect them, informing them of their procedural and representational rights * Identify and maintain focus on achievement of the desired outcome for the service user from the service being delivered. * Develop effective stakeholder relationships with appropriate external groups, agencies and authorities in order to support services users’ housing needs and support requirements. * To adhere at all times to probatio

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