Dutch Speaking Customer Service Advisor - Work From Home

Dutch Speaking Customer Service Advisor Salary: £11.78 Per Hour - Paid Fortnightly Contract: Permanent Role Hours of Work: Monday to Friday, shifts between 8.00am - 6.00pm. Where: 1 Day in the Office in Brentford and 4 Days from Home. Must be Fluent in Dutch. The Role: Responding to consumers - including communication on all levels of consumers (via telephone, email, white mail, text and fax) Responsible for representation of brand diversity Escalation of risks to minimise impact to consumers Building rapport with consumers to ensure consumer service excellence and to resolve consumers queries, problems or complaints. Meeting challenging targets for quality of interaction and process follow through, Liasing and providing feedback within the team - to help meet Consumer Delight targets/objectives and customer service excellence From time to time doing outbound projects, undertake ad-hoc projects involving outbound calling existing customers Ensuring that all consumer contact is handled in a professional manner in line with the premier methodologies, values and principles - maximise all interactions to promote brands and aid in increasing consumer base. Working effectively as part of the team. You: Minimum 6 months working with a customer service orientation Setting and managing expectations An understanding of the consumer and social media market Demonstrable experience in the use of consumer household products In retail, FMCG or previous customer service role. Apply Now for a Immediate Start. CCNorthwest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.