2 x IT Customer Support Advisors - Nights

Are you an IT Geek? Looking to apply your customer service skills to a Global IT Support Company? This may be the role for you… Weekly pay, 28 days' holiday, Temporary to Permanent, training provided, £10.76 per hour, 37.5 hours per week plus overtime. Please note that this is an office based position in Swindon, you will need to be able to commute easily. The shift pattern is: 8pm to 8am - Sunday to Thursday, Friday and Saturday - 12 midnight to 12 noon . The call centre is open 7 days a week, 365 days per annum so your work will be on a shift basis and will be including some weekends and Bank Holidays. We have an exciting opportunity for a Junior IT Customer Support Advisor to work on behalf of a major Global client, offering support to their Australian/American customers regarding their mobile phones/laptops/tablets and etc. Queries may be regarding the Sim, top up service, account details or general questions regarding IT equipment. This is a great chance to use your knowledge within IT and connect with people on the other side of the world You will be speaking to the customers, over the telephone and entering the information onto the database and finding out the information to relay to the customer. If it is really technical then calls are passed to 2nd line support. For this position you will have: A good understanding of IT Ideally a computing qualification or evidence of IT knowledge Worked on supporting customers or possibly family and friends on PC's, Laptops, Tablets or mobile phones. Excellent customer service experience Excellent data entry skills Thrive on sorting out issues and giving customers an exemplary service A keen interest in technology If this sounds like the role for you, apply with your CV today and we will be in touch for an immediate interview.