Dealing with Difficult People Course, Edinburgh, 15 March

When different personalities come together at work, conflict is almost inevitable and this in turn can lead to a variety of difficult behaviour, with varying consequences. People involved may be managers, team members, customers etc. and their behaviour may be aggression, lack of co-operation, negativity, unreasonableness etc. This one day course will equip you with skills and strategies for dealing with difficult behaviour and conflict at work, while at the same time giving valuable insights into your own behaviour and how it can affect others.
Please ask to see a more detailed course overview.
Who should attend?
Anyone who would like to gain a greater understanding of why people behave in challenging ways and learn strategies for dealing with difficult behaviour in a professional and confident manner.
Next public course at a central Edinburgh venue is scheduled for 15 March 2019.
Courses can also be delivered in-house throughout Scotland with content tailored to suit your business.