Administration Assistant

We are looking for an organised, reliable and detail-focused Administration Assistant to support the smooth running of our daily office operations.

The role involves processing customer orders, maintaining accurate records, preparing reports and supporting colleagues with a range of administrative tasks. The successful candidate will be confident using Microsoft Excel and ideally have experience with online marketplaces and OrderWise.

Key Responsibilities

•Process customer orders accurately and efficiently.

•Ensure all customer and order information is recorded correctly.

•Maintain and update order records, databases and internal systems.

•Generate reports and retrieve information when requested.

•Prepare spreadsheets, reports and other business documents.

•Organise and maintain digital and physical filing systems.

•Complete data-entry tasks with a high level of accuracy.

•Respond to customer enquiries regarding orders and returns.

•Process customer returns and update relevant records.

•Assist with online marketplace administration.

•Order office supplies and maintain appropriate stock levels.

•Answer telephone calls and respond to emails professionally.

•Support management and other departments with general administrative duties.

•Prioritise workloads to ensure deadlines are met.

•Maintain confidentiality when handling company and customer information.

Skills and Experience

•Previous experience in an administration or office-support role is preferred.

•Knowledge of online marketplaces would be advantageous.

•Excellent working knowledge of Microsoft Excel, including formulas, spreadsheets and data management.

•Proficiency in Microsoft Office, including Word, Outlook and Excel.

•Experience using OrderWise would be beneficial.

•Strong organisational and time-management skills.

•Excellent written, verbal and telephone communication skills.

•High attention to detail and accuracy.

•Ability to manage multiple tasks and meet