IT Support Analyst

IT Support Analyst Cannock Permanent Working a shift pattern from Mon-Fri 6AM - 2PM / 8AM - 4PM / 2PM - 10PM, Saturday from 6AM - 2PM / 8AM - 4PM and out of hours on-call once every 5 weeks - Some flexibility to WFH £26,000 This role will work within a team of 5 Support Analysts. This is a diverse, customer facing role providing both onsite and remote. You will be working primarily within a ticket-based environment supporting a wide range of business applications. You will play a key role in incident management, the procurement and deployment of hardware/software and owning the delivery of mini projects. Main duties: The main areas of responsibility and expectations for this role are as detailed below: Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds. Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution. Working collaboratively with internal and external teams to support all departmental project initiatives. Contributing written material, processes and procedures to the to the internal knowledge base. Managing the lifecycle of all hardware and software assets General IT administration duties - file, folder, print and user maintenance Maintaining the hardware and software estate ensuring devices are kept up to date. Skills/requirements: A driving licence is essential due to location of site and hours worked Strong analytical and troubleshooting skills and the ability to pinpoint the root cause of problems across a diverse range of hardware and software technologies. Experience with Active Directory, Microsoft Office 365, Exchange Online and on premises environments. Demonstratable experience of working with Windows Server networks with a sound understanding of networking principles such as LAN's, WAN's, DHCP and DNS. An understanding of GDPR, cyber security and best practices. An ability to prioritise and execute tasks in a