IT Technical Analyst Apprentice

Description Who you’ll be working for: XMA was established back in the eighties as a family run business, we rose through the ranks to become one of the top largest value-added resellers in the UK. We’re an independent UK company with full geographic coverage, with three regional offices across the country and our skilled workforce of 500 serve a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. NOTE : This role is based on a client site (Marvell College) in Hull, but you will also need to travel to the company’s Nottingham office 1-2 times a week for training opportunities. Local accommodation and transport will be provided when travelling to Nottingham. What’s in it for you: This role is part of the Managed Services sector and is on a client site (Marvell College) working with another XMA Analyst to be the onsite support services for the client. You will gain experience of resolving routine ICT issues and/or contributing to new programmes and projects. You will have a range of duties in your own area and are expected to work initially with assistance and later supervision. The company offers excellent benefits such as healthcare and monthly meal allowance . You will be responsible for: Assessing reported issues in order to provide adequate resolutions and fixes, including Active Directory (user account management), Office 365/Microsoft technologies, software and hardware faults and networking Troubleshooting basic network connectivity issues. Utilising the ITSM tool for ticket logging management Maintaining a high degree of customer service for all support queries Adhering to managed service processes and procedures Asset Management responsibilities General End User support You will need the following skills: Experience interacting directly with customers. Knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook) Entry requirements: The entry requ