Electronic Document Administrator

Electronic Document Administrator Location: Croydon office location with Hybrid working Salary: £22,800 per annum Contract Type: Permanent Position type: Full Time We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. We’re looking for a keen-eyed Electronic Document Administrator to join the business and be part of the team that are responsible for all electronic and scanned correspondence, ensuring it is accurately applied to appropriate work queues, to support the delivery of excellent customer service and put our members at the heart of everything we do. This is an exciting opportunity for an individual who is used to dealing with electronic and scanned documentation. Within the role you will be managing your own workload, ensuring that there is a real focus on attention to detail. You will gain the opportunity to join an organisation that values and respects their members and always has customer service at the forefront of everything. Every member will have a different query, meaning you will be required to correctly ascertain and allocate complex work types to the relevant specialist team, work with our external provider to ensure quality control and work hard to be true advocates of exceptional customer service. Therefore, it’s essential that you have a calm, methodical and professional approach and are naturally adept at recognising complex issues with the ability to raise them in a clear and efficient way. Our ideal applicant will have recent experience of processing electronic and scanned correspondence along with strong data entry and strong IT skills. Full training will be provided by our dedicated team of professional trainers on the Pe