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Company name Adzuna
Category Information Technology
Contract Permanent
Full/Part time Full time
Salary £ 1 - Negotiable
Description

Job Profile Summary At bp, we're striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in Digital Customer Success is an opportunity to grow and deliver innovation at pace while shaping the future of bp. The Digital Customer Success (DCS) team works across our digital enterprise team to instinctively put the customer at the heart of the digital products and services we design, deploy and support – ensuring we maximise productivity and minimise interruption. In this role you will drive effective change adoption and customer engagement to minimise business disruption during times of digital change and transformation. You will relish working in a highly dynamic and fast changing environment, as part of a wider team of business change & engagement leads. This role will focus on digital workplace technologies to support both office and remote working including communication, collaboration, productivity, and workflow. You will work closely with digital product and delivery teams to lead the change and engagement activity sets including impact analysis, stakeholder engagement, business readiness, training and customer feedback. Your accountabilities Change strategies and approach You will use your proven change expertise to design and develop change management strategies and approaches for enterprise technology change initiatives. You will review planned change management activities across digital products and services, advising on their likely effectiveness recommending alternative approaches where appropriate. You will implement best practice change and engagement tools and methodologies to support Agile working and leverage and nurture networks of change agents as required. Change planning and implementation Develop robust business change and customer engagement plans and artefacts to enable successful transition and implementation. Ensure that the change management plans are effective and fully embedded into overarching del

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