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Company name Adzuna
Category Customer Service
Contract Permanent
Full/Part time Part time
Salary £ 11 - 16.50 GBP per hour
Description

We are currently looking for an Operations Agent to join our team Location: Belfast, Northern Ireland but the role is Home based Hours of Work: Part Time - 22 hours per week Mon - Fri 17:00 - 22:00 (Three shifts of 5 hours. Days of the week may vary according to rota) Sat / Sun - 08:00 - 22:00 (One 7-hour weekend shift on a Saturday or Sunday each week, according to rota) Salary: £11 per hour (£16.50 per hour for the weekend shifts) plus benefits About the Role: Reporting into Operations Co-ordinator and working as part of the Operations team, the Operations Helpdesk Agent will be responsible for providing first-line and on-going support to all customer accounts. Operations Agent Duties: Provide support for all queries from the initial call to resolution where possible Assisting sales agents in an empathetic, persuasive, and confident telephone manner Assist in the progression of applications Analysing new applications to ensure business legitimacy Ability to logically pursue problems, overcome queries and set priorities Remotely troubleshoot and diagnose payment devices Monitoring Customer Accounts scanning for unusual activity Reporting suspected fraudulent payments Organise collection of devices via courier portals Deal with customer complaints in a timely manner Operations Agent Requirements: Excellent attention to detail and the ability to always produce accurate work which is clear and complete Professional, clear and confident communication skills on the telephone Comfortable working independently and efficiently to deadlines Excellent verbal, written and communication skills Excellent organisation skills An autonomous approach to workload High energy with the ability to multi-task and prioritise as appropriate Excellent IT skills using Microsoft Office (Word, Excel and Outlook) together with the confidence to effectively use other in-house databases as required A proven track record in a customer service role Whilst a home-based role, ideally living within

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