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Company name JAC Recruitment
Category Other
Contract Permanent
Full/Part time Full time
Salary £ 10.75/hour
Description

Title Visitor experience Assistant Salary £10.75 per hour Job profile A Japanese global Culture Home are looking for a visitor experience assistant. JOB DESCRIPTION KEY DUTIES The physical environment of the company is attractive and of high quality, with services, products, attractive retail and catering facilities designed and delivered around the specific needs of visitors. The Visitor Experience Assistant team has been developed to support the visitor experience and to ensure that visitor access requirements are met, and their satisfaction levels are high, in line with the Japanese concept of Omotenashi: “Translated simply, Omotenashi means the Japanese way of treating a guest. It blends a welcoming spirit with warmth, understanding, and above all respect. The concept is all encompassing. The Japanese language makes no distinction between ‘guest’ and ‘customer.’ In English, the concept of ‘service’ suggests a hierarchy between the ‘server’ and the ‘customer.’ The Japanese Omotenashi, however, is based on a non-dominant relationship between equals – between the person offering the service (the host) and the person receiving it (the guest or customer). To practice Omotenashi, the host pays close attention to detail and is committed to anticipating the needs of the guest, smiling sincerely and setting a happy, relaxed mood. When authentic, Japanese hospitality and service exceed the expectations of the guests. At its most exquisite, Omotenashi offers a guest a once-in-a-life-time experience…” The primary role of the Visitor Experience Assistant therefore is to provide a five-star-level of customer service. Each visitor should feel welcome and encouraged to talk with any member of the team so that they leave feeling that they have had an engaging, enlightening and enjoyable visitor experience which includes:  Staying up to date and promoting all their facilities, services, products, activities, talks and tours, special exhibitions, me

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