Woman with headset providing customer support services

4 ways the Vivastreet Customer Service team can support you

At Vivastreet, supporting our customers is of vital importance for our service.

We are dedicated to meeting your needs and expectations, as we believe the better our service, the happier our customers will be.

Whatever your enquiry, our friendly Customer Service team is always on hand to help.

Read on to find out how we can support you.

What can Vivastreet help with?

Whether you’re looking for an escort or you’re a sex worker who is currently or is looking to advertise with us, you may have some questions for our Customer Service team.

We’re here to provide support regarding:

  • The use of our website
  • The management of your account, ads and payments 
  • Our services and available options
  • Online security
  • Suspicious ads
  • A technical problem 
  • Feedback on improving our website

Please note that we are NOT responsible for how many people contact you. However, we do provide lots of information on how to grow your brand and attract more clients via our blog.

We also do NOT give out contact details for escorts to potential clients. Similarly, we can NOT choose an escort for you. If you want to get in touch with escorts, you can visit our Escorts & Massages page and find their contact details in their ads.

Need help? Here’s how you can get support or get in touch with us below.

1. Visit our Help Centre

At Vivastreet, our Help Centre features lots of useful information, including articles on FAQs, safety, and getting started as a Vivastreet customer.

Before getting in contact with us directly, we recommend visiting our Help Centre first, as a lot of your questions can be answered there instantly. 

It’s also there 24/7, so whenever you need help, you can access the required information whenever you want, potentially saving you time from waiting for the lines to open.


Woman on laptop for customer support information online

2. Message us on our Live Chat

We’ve launched our new Live Chat feature to improve our customer service. 

Live Chat is an instant messaging tool that allows you to speak to an advisor and have your questions answered in real time. 

Unlike an automated service, our highly-trained advisors provide quality customer service to ensure your requests are dealt with for optimal satisfaction.

Why Live Chat?

We’re aware that communication by email or phone is not always practical, especially if you need help right away.

With Live Chat, advisers are there to support you throughout your process and ensure that your expectations are met as best as possible.  

Benefits of Live Chat

  • Instant and real-time communication
  • Reduced waiting time
  • Personalised solution


Hand holding phone messaging on Live Chat for customer service support

How to start Live Chat

To get started on Live Chat, you will need to:

  1. Allow the pop-ups for the chat to work (if your browser does not automatically open when you start it)
  2. Fill out the form requesting the subject of your request, your name and email address, followed by a message describing the reason for your contact
  3. Click on “Start discussion”

If this message appears on your screen: “The chat will launch in a new window. Please make sure your browser allows pop-ups for this site,” see step-by-step instructions here

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When is Live Chat available?

Our Live Chat is available 7 days a week. The option for a live chat is visible as soon as an adviser is available to speak, helping you avoid long waiting times.

3. Send us an email

If your queries are not urgent or can not be answered in our Help Centre, then email us via our online form.

All you need to do is provide us with your full name, email address, the subject of your query, and details regarding how we can help you in the required fields.

You can also attach relevant documents, images or files to provide extra detail and get better support.

You can email us at any time, however, our team will only be able to get back to you during working hours. We reply to emails within 12 hours, 7 days a week, between 8am and 10pm Monday to Friday, and 10am to 7pm on the weekend.


Woman typing on laptop with email icons to signify customer service support via email

4. Give us a call 

Do you prefer to have a verbal conversation with an advisor? Feel free to give us a call. 

We understand that some queries or issues are too complex to resolve over Live Chat or email instead of the phone, and human interaction can sometimes make things a little bit simpler.

Our opening hours for our phone lines are available from Monday to Friday between 8am-7pm.

You can find our customer service telephone number on our Help Centre.


Customer Service team with headsets working in office

Get support today

As a Vivastreet customer, our experienced Customer Service team are always happy to help you.

So what are you waiting for? We are ready to listen. Contact us now.

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